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How live3d Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely and process your payments through JazzCash, Easypaisa, and Raast.

Account data kept secureJazzCash, Easypaisa, Raast payment details protectedYour right to access or delete dataNo data sold to third partiesPakistan-region policy applies
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live3d How live3d Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in the contact section, or through the help form on our website. We aim to acknowledge privacy requests within a working day and complete them as quickly as the applicable process allows.

Team online

Live Chat Support

Open the chat icon inside your account dashboard to raise a privacy request. Our team will confirm receipt and walk you through the next steps without delay.

Email Request

Send your data access or deletion request to our support email address listed in your account settings. Include your registered mobile number for faster identification.

Help Form

Use the contact form on our website to submit a written privacy query. Select the data privacy category so your request reaches the right team directly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to all account data in transit and at rest. Your payment credentials for JazzCash, Easypaisa, and Raast are never stored in plain text on our servers. Cookie data is used to maintain your login session and remember your wallet preference — not to profile you for advertising. You can clear cookies through your browser settings, though doing so will require you to log in again on your next visit.

Data Encryption

All account data — including payment references for JazzCash, Easypaisa, and Raast — travels over encrypted connections. Your credentials are never exposed in readable form on our servers.

Cookie Use

Cookies keep your account session active and save your wallet preference between visits. We do not use cookies to sell your browsing behaviour to third-party advertisers or data brokers.

Data Retention Rules

We hold account registration data for as long as your account is active. Payment transaction records are retained in line with standard financial practice; session logs are cleared on a shorter cycle.

Your Right to Request Changes

You can ask us to correct inaccurate account information, request a copy of what we hold, or ask for deletion. Contact our support team and we will process your request promptly.

Common Questions About Your Data on live3d

These are the questions we hear most often about how we handle account data, payment information, and your rights under this policy. If your question is not covered here, our support team can answer it directly through live chat or email.

We collect your name, contact number, email address, and the payment method you register — such as your JazzCash or Easypaisa number. We use this to verify your account and process transactions.

Yes. Payment references are stored in encrypted form and only accessed to complete or verify a transaction you initiated. We do not store your full wallet PIN or password at any point.

You can. Send a data access request through live chat, our contact form, or support email. Include your registered number and we will compile and share your account data as quickly as the process allows.

We share data only with the payment processors needed to complete your JazzCash, Easypaisa, or Raast transactions. We do not sell your personal information to advertisers or unrelated third parties.

Active account data is held while your account remains open. Payment transaction records are kept for a standard financial period. Session and cookie logs are cleared on a shorter, rolling cycle.

Raise a deletion request through the help form or live chat inside your account. We will confirm receipt, carry out identity verification, and process the deletion in line with our retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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